If you have questions after your provider review, there are two separate channels: customer support for order, account, and billing questions, and a follow-up provider review for anything clinical, like side effects, dosing questions, or whether you need a different medication. Knowing which one applies saves time.

Support vs. clinical questions

| Type of question | Who to contact | How | |---|---|---| | Order status, shipping, billing | Customer support | support@getitprescribed.com or (423) 430-8003 | | Side effects, dosing, symptoms | Licensed provider (new review) | Request through your account | | Refill or renewed prescription | Licensed provider (new review) | Request through your account | | Medical emergency | Emergency services | Call 911 |

Reaching customer support

For anything administrative, contact support directly:

• Email: support@getitprescribed.com
• Phone: (423) 430-8003
• Mail: 525 N State of Franklin Rd, Ste 8, Johnson City, TN 37604

Support can help with order tracking, account access, payment and receipt questions, and general navigation of the site, including the how it works process. Responses are typically handled within a business day or two.

Clinical follow-up after a prescription

Questions about how a medication is affecting you, whether you're experiencing an unexpected reaction, or whether your treatment plan should change are clinical in nature and go back through provider review rather than general support. This keeps the person answering medical questions appropriately licensed, since customer support representatives cannot give medical advice.

If you were prescribed ivermectin or mebendazole and something about how you're feeling concerns you, submitting a follow-up request lets a provider look at your updated situation rather than guessing from your original assessment.

When you might need a new review rather than just a question answered

• Symptoms haven't improved as expected
• New symptoms have appeared since your prescription
• You think you may need a different medication
• You're due for a refill (see the eligibility and provider review page for what refill review involves)

In these cases, expect the process to resemble your original assessment: you provide updated information, and a licensed provider makes an independent decision based on it, rather than simply approving a repeat automatically.

What this service cannot do

This is not an emergency service. If you experience severe symptoms, a serious allergic reaction, or anything that feels urgent, don't wait on a message response — call 911, go to an emergency room, or contact Poison Control if relevant. Telehealth review is designed for non-emergency, appropriately assessable situations, as covered on how it works.

If you're unsure whether your question is administrative or clinical, it's fine to start with customer support — they can point you to the right process rather than leaving you guessing.

A note on privacy for follow-up questions

Because you're communicating about a prescription, any follow-up message tied to your care is treated as part of your clinical record for that consultation, separate from a general support ticket. This is part of why clinical and administrative questions are routed differently in the first place.

Related questions

Can I message my provider directly with a quick question?

Medical questions are handled through a follow-up review request rather than a live chat with the specific provider who reviewed your case, since providers make independent decisions per review rather than maintaining ongoing individual chat threads.

How fast will customer support respond?

General support requests are typically addressed within one to two business days. For anything urgent or medical in nature, don't wait on a support reply — use the appropriate clinical channel or emergency services instead.

What number do I call for billing issues?

Billing and general support share the same contact channels: email support@getitprescribed.com or call (423) 430-8003.

Is there a fee for a follow-up clinical question?

Fees depend on whether your question requires a new provider review versus a simple support clarification; check pricing for current consultation costs, since a substantive follow-up review may be billed similarly to an initial consultation.

Sources

• MedlinePlus: Telehealth — general background on remote care communication.
• MedlinePlus: Ivermectin — what to know about this medication, including when to contact a provider.
• MedlinePlus: Mebendazole — what to know about this medication, including when to contact a provider.
• DailyMed: Ivermectin (STROMECTOL) label — full prescribing information for reference.