Shipping Methods & Policy
How we deliver your prescriptions
Last Updated: September 3, 2026
Controlled Rx Medications
Address Requirements
- Physical Address ONLY - PO Boxes are NOT accepted
- Must be a valid street address (residential or business)
- Address must match patient information on file
Delivery Requirements
- Signature Required upon delivery
- Someone must be available to sign for the package
- Valid photo ID may be requested by the carrier
Non-Controlled Rx Medications
Address Requirements
- PO Box OR Physical Address - Both are accepted
- Delivered to your preferred address type
Delivery Requirements
- No Signature Required
- Package will be left at the delivery address
- Discreet packaging for your privacy
Processing Time
All medications are custom-compounded formulations that require preparation time to ensure quality and safety.
- Typical Processing: 2-5 business days after prescription approval
- Order confirmation email sent with expected timeline
- Processing begins once payment is confirmed and prescription is approved by our licensed providers
Delivery Timeframes
- Standard Shipping: 3-7 business days after processing
- Total Estimated Time: 5-12 business days from order to delivery
- Delivery times may vary based on location and carrier schedules
Discreet Packaging
We respect your privacy. All medications are shipped in plain, unmarked packaging.
- No indication of contents on exterior packaging
- Return address shows our fulfillment center without company branding
- Privacy protected regardless of medication type
Order Tracking
Stay informed about your order status every step of the way.
- Tracking number provided via email once shipped
- Real-time delivery updates from the carrier
- Delivery confirmation notifications
- Track your shipment directly through the carrier's website
Shipping Issues
Lost or Stolen Packages
If your package is marked as delivered but you did not receive it, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.
Wrong Item Received
If you receive the wrong medication or an incorrect order, contact our customer service team immediately. We will arrange for the correct product to be sent at no additional charge and provide instructions for returning the incorrect item.
Delayed Shipments
While we strive for timely delivery, factors beyond our control (weather, carrier delays, etc.) may occasionally cause delays. Contact us if your order has not arrived within the expected timeframe.
Shipping Restrictions
States We Ship To
We are currently licensed to serve patients in all 50 U.S. states and the District of Columbia:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Additional Restrictions
- Medications cannot be shipped internationally
- Temperature-sensitive medications may have additional handling requirements
For a complete list of states we serve, visit our State Availability page.
Contact for Shipping Questions
If you have questions about your shipment or need assistance with a shipping issue, please contact us:
Please include your order number with all inquiries.
Customer service hours: Monday-Friday, 9am-5pm EST