Refund & Return Policy

All prescription medication sales are final. We cannot accept returns or exchanges on any prescription medications, including custom-compounded formulations, for the following reasons:

• FDA Regulations:Federal and state laws prohibit the return of prescription medications once they have left our pharmacy for safety and security reasons
• Custom Compounding:Our medications are specially compounded for each individual patient based on their unique prescription and health profile
• Health & Safety:Once a medication has been dispensed, we cannot guarantee its storage conditions or integrity, making it unsafe to resell or redistribute

The $50 consultation fee is non-refundable. This fee covers:

• Clinical evaluation by a licensed healthcare provider
• Platform services that coordinate your care, including secure messaging, record management, and care coordination

This fee applies regardless of whether a prescription is ultimately issued, as the provider has invested time in evaluating your health needs.

If your medication arrives damaged, broken, or defective, we will work with you to resolve the issue:

Steps to Report Damaged Products:

1. Contact our customer service team within 7 days of delivery
2. Provide your order number and detailed description of the issue
3. Include clear photos showing the damaged packaging or product
4. Do not dispose of the damaged product until instructed

Resolution Options:

Depending on the situation, we may offer a replacement shipment or refund of the medication cost (consultation fee remains non-refundable). Each case is evaluated individually to ensure the best outcome for our patients.

If our healthcare provider determines that a prescription is not medically appropriate for you, you will not be charged for the medication. However, the $50 consultation fee is non-refundable as our provider has completed a thorough medical evaluation.

In some cases, our provider may suggest alternative treatments or recommend following up with your primary care physician for further evaluation.

For any questions or concerns regarding your order, refunds, or damaged products:

Please have ready:

• Your order number
• Description of the issue
• Photos (if applicable)

We typically respond to all inquiries within 1-2 business days and will work diligently to resolve your concern as quickly as possible.

While our policy is firm regarding prescription medication returns, we understand that rare exceptional circumstances may arise:

• Provider-Initiated Changes:If your healthcare provider recommends discontinuing your medication due to adverse reactions or medical reasons, contact us to discuss potential options
• Pharmacy Error:If we made an error in compounding or dispensing your medication, we will provide a full refund or replacement at no charge

All exceptions are handled on a case-by-case basis at our sole discretion and require approval from our management team.

We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.