Eligibility is verified in two stages: an intake step that confirms who you are, your age, and where you live, followed by an independent provider's clinical review of your health history to decide whether a prescription is appropriate. Passing intake does not guarantee a prescription — the provider's clinical judgment is the deciding factor, and some requests are declined or redirected to in-person care.

What intake confirms

Identity and contact details

You provide your name, date of birth, contact information, and shipping address. This information is used to route your case to a provider licensed in the right state and to confirm where any prescribed medication would be shipped.

Age

The service is for adults. Age is confirmed through the information you provide during intake.

State of residence

Your state determines two things: whether the service is currently available where you live (see availability) and whether your state requires a synchronous (live) or asynchronous (written) provider review, as explained on the state availability page.

What the provider evaluates

Once intake is complete, an independent, state-licensed provider reviews your case. This includes your reported health history, current symptoms, and any risk factors relevant to the medication being considered. Per the standards described on Our Standards, this step includes appropriate screening, follow-up questions if something is unclear, and a safety-focused decision — meaning a request can be declined if it isn't clinically appropriate.

Comparing the two verification layers

| Layer | Purpose | Who performs it | | --- | --- | --- | | Intake | Confirms identity, age, state, and collects health history | You, through the online form | | Clinical review | Determines whether a prescription is medically appropriate | Independent, state-licensed provider |

Why both steps exist

Intake alone can't determine medical appropriateness — it simply gathers accurate, verifiable information. The clinical review exists because a prescribing decision has to be made by a licensed provider, not an automated form. This two-step structure is what allows the service to operate within state telehealth and prescribing rules while still giving providers enough information to make a sound decision, or to ask for more before they do.

What happens if something doesn't check out

If your state isn't currently served, if your information can't be confirmed, or if the provider has clinical concerns, a few outcomes are possible:

• The provider may ask follow-up questions before deciding.
• The provider may decline to prescribe and explain why, when appropriate.
• You may be advised to seek in-person care instead — consistent with the "right care, right setting" standard on Our Standards.

Keeping your information accurate for future requests

If you need a refill or a follow-up request later, keeping your address, health history, and contact information current helps the provider make an accurate assessment each time. You can review what's expected during intake by reading the how it works page before you start, and compare medication-specific details on pages like ivermectin and mebendazole.

Related questions

Does completing intake mean I'll get a prescription?

No. Intake confirms your identity, age, and state of residence, but the prescribing decision is made independently by a licensed provider after reviewing your health information. Some requests are declined if telehealth isn't appropriate for the situation.

What if I accidentally provide incorrect information?

Contact support as soon as possible to correct it. Accurate information is important both for legal compliance and so the provider can make a well-informed clinical decision on your behalf.

Can a provider ask for more information before deciding?

Yes. If something in your intake is unclear or requires clarification, the provider may follow up with additional questions before making a prescribing decision, as described on Our Standards.

Is the eligibility process different by state?

The identity, age, and residence checks are consistent everywhere the service operates. What differs by state is the type of clinical review — synchronous or asynchronous — as outlined on the availability page.

Sources

• PMC — Regulation and Compliance in Telemedicine: Viewpoint — discusses standard verification and clinical review practices in telemedicine.
• FDA — BeSafeRx Resources for Consumers — guidance on what a legitimate online prescribing process should include.
• PubMed — Reforming Physician Licensure in the United States to Improve Access to Telehealth — background on state-based licensure requirements that shape eligibility by location.